Thanks for choosing HGJammer.com. As a reliable suppiler with years of experience, we strive to provide high-quality products and excellent customer service. Our 1-year warranty policy ensures that your purchase is protected against defects and malfunctions for a period of one year from the date of purchase.

Warranty Coverage

  • The 1-year warranty period starts from the date of purchase indicated on your invoice or receipt.
  • This warranty covers defects in materials and workmanship under normal use.
  • Customers are required to provide detailed information regarding the issue, and if necessary, shoot a video demonstrating the problem, and submit it to our customer support team.
  • Customers must return the item to HGJammer.com for issue resolution.
  • Once we receive the item from the customer, we will endeavor to fix the issue within 15 working days. If the issue cannot be resolved, a new replacement item will be sent to the customer.

Shipping Costs

  • The customer is responsible for the shipping costs associated with sending the item back to HGJammer.com for warranty service.
  • HGJammer.com will cover the shipping costs for sending the repaired or replaced item back to the customer.

Exclusions

  • This warranty does not cover damage caused by misuse, abuse, accidents, unauthorized modifications, or alterations to the product.
  • Items that have been destroyed by the client or subjected to improper handling are not eligible for replacement under this warranty.

Claim Process

  1. Send your request to info@hgjammer.com with your warranty claim, providing detailed information about the issue and, if necessary, a video demonstration.
  2. Customer support will guide you through the return process and provide instructions for shipping the item back to HGJammer.com.
  3. Once we receive the item, our technical team will assess the issue and proceed with repairs or replacement as necessary.
  4. Repaired or replaced items will be shipped back to the customer promptly, with shipping costs covered by HGJammer.com.

Limitation of Liability

  • HGJammer.com’s liability under this warranty is limited solely to the repair or replacement of defective items as outlined in this policy.
  • We are not liable for any indirect, consequential, or incidental damages arising from the use of our products.

Contact Information

For any questions or assistance regarding our warranty policy, please contact our customer support team at info@hgjammer.com.

This warranty policy is subject to change without prior notice. Please refer to our website or contact customer support for the most up-to-date information.